1) Eligibility
- Items must be in original condition, unused, with tags or packaging intact.
- Report concerns within 7 days of receiving the item (defects, wrong item, missing parts).
- Perishables or hygiene-sensitive items may be non-returnable unless defective on arrival.
2) How to Start a Request
- Contact us by phone, SMS, Viber, WhatsApp, or email with your order details and photos (if applicable).
- We will confirm item status, availability, and next steps.
- Approved cases may be processed as a replacement, store credit, or refund depending on stock and agreement.
3) Return Shipping
Return or exchange instructions will be provided case-by-case. If the item is defective or incorrect, we will shoulder or reimburse reasonable return shipping once validated.
4) Refund Timing
Once a return is received and approved, refunds or credits are typically processed within 7–10 business days, depending on the payment channel’s clearing time.
5) Non-Refundable Situations
- Damage from misuse, improper handling, or wear-and-tear.
- Items returned without prior coordination or outside the allowed window.
- Clearance or marked “final sale” items when disclosed.
6) Verification & Proof
We may request clear photos or short videos to validate defects or delivery issues. This helps us resolve your concern faster and avoid repeated problems.
7) Need Help?
We’re here to assist you through the process:
- Phone: +63 912 139 9743
- Email: contact@violitograndpavilion.store
- Address: 174-B Camp Riego de Dios, Barangay Paradahan II, City of Tanza, Cavite, Region IV-A, 4108, Philippines
