Privacy Policy

1) Scope

This policy applies to all visitors and customers of Violito Grand Pavilion, including interactions in-store, by phone, and through our website or messaging channels.

2) Information We Collect

• Contact details: Name, phone number, email, and delivery address for order coordination.
• Order details: Items purchased, quantities, preferences (e.g., colors), and delivery notes.
• Payment preferences: Chosen payment method; we do not store full payment credentials.
• Device and usage data: Basic logs (browser type, timestamps) to improve reliability and security.

3) How We Use Your Information

• Process and coordinate orders, including stock checks and delivery arrangements.
• Communicate confirmations, updates, and payment links after you verify details.
• Improve store operations, service quality, and site reliability.
• Meet legal, regulatory, and compliance requirements.

4) How We Share Information

We share only what is necessary to fulfill your request:

• Logistics partners: Delivery details for shipping and coordination.
• Payment partners: Limited info to generate and send secure payment links.
• Legal or safety: When required to comply with law or protect our customers and business.

We do not sell or rent your personal information.

5) Storage & Security

We use reasonable safeguards to protect information against loss, misuse, or unauthorized access. Access is limited to team members who need it for order processing and support.

6) Data Retention

We keep information only as long as needed for orders, support, accounting, and legal obligations. Non-essential data is minimized or removed when no longer required.

7) Your Choices

• Access/Update: Request corrections to your contact or delivery details.
• Preferences: Tell us how you prefer to be contacted (call, SMS, Viber, WhatsApp, email).
• Opt-out: Decline non-essential messages; we will still send critical order and legal notices.

8) Cookies & Tracking

We may use basic cookies or similar tools to maintain site reliability and improve performance. You can manage cookies through your browser settings.

9) Children’s Privacy

Our services are intended for individuals who can lawfully enter into purchases. We do not knowingly collect data from children where parental consent is required.

10) Policy Updates

We may revise this policy to reflect operational, legal, or security changes. Updated versions will be posted with a revised effective date.

11) Contact Us

If you have questions about this policy or your data, reach us through:

• Phone: +63 912 139 9743
• Email: contact@violitograndpavilion.store
• Address: 174-B Camp Riego de Dios, Barangay Paradahan II, City of Tanza, Cavite, Region IV-A, 4108, Philippines